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Privacy Policy

How we collect, use, and safeguard the information you share with ServersNext — written in plain language, with the legal precision the topic requires.

Last updated: January 15, 2026

Overview

ServersNext Inc. ("ServersNext," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit serversnext.com, place an order, request a quote, or otherwise interact with our services — and how we use, share, and safeguard that information.

By using our website or services, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our website.

Information We Collect

We collect information in three primary ways: information you provide directly, information collected automatically, and information from third parties.

Information You Provide

  • Contact details — name, email address, phone number, company name, and job title when you create an account, request a quote, or contact us.
  • Billing & shipping — postal address, billing address, payment method details, and tax identification numbers when placing an order.
  • Order details — products purchased, part numbers, quantities, special instructions, and order history.
  • Communications — the contents of messages, support tickets, or other correspondence you send us.

Information Collected Automatically

  • Device & connection data — IP address, browser type, operating system, device identifiers, and referring URLs.
  • Usage data — pages visited, time spent, products viewed, search queries, and links clicked.
  • Cookies & similar technologies — see the Cookies & Tracking section below for details.

Information from Third Parties

  • Payment processors — confirmation of transactions, but not full card numbers (we do not store full payment card details).
  • Business credit & verification services — for Net-30 and other commercial credit applications.
  • Shipping carriers — tracking and delivery status updates.

How We Use Information

We use the information we collect to operate our business, deliver our services, and comply with legal obligations. Specifically:

  • Process orders, generate quotes, and arrange shipment of products.
  • Provide customer support, including warranty service, RMA processing, and technical assistance.
  • Send transactional communications such as order confirmations, shipping updates, and account notifications.
  • Send marketing communications (only with your consent or where permitted by law) — you can unsubscribe at any time.
  • Improve our website, product catalog, search functionality, and overall user experience.
  • Detect, prevent, and address fraud, security incidents, and other illegal activities.
  • Comply with applicable laws, regulations, court orders, and lawful requests from public authorities.

Sharing & Disclosure

We do not sell your personal information. We share information only in the following circumstances:

  • Service providers — payment processors, shipping carriers, cloud hosting, analytics, email service providers, and other vendors who help us operate our business. These providers are contractually bound to handle your information in accordance with this policy.
  • OEM partners & distributors — only as necessary to fulfill specific orders, validate warranty claims, or process returns.
  • Business transfers — in the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
  • Legal compliance — when required by law, subpoena, or to protect our rights, property, safety, or that of our customers or others.

Cookies & Tracking

We use cookies and similar tracking technologies to remember your preferences, keep you signed in, analyze site usage, and serve more relevant content. The cookies we use fall into the following categories:

  • Essential cookies — required for the site to function (e.g., shopping cart, login session).
  • Functional cookies — remember preferences such as currency, language, and recently viewed products.
  • Analytics cookies — help us understand how visitors use our site so we can improve it. We use providers such as Google Analytics.
  • Marketing cookies — used (only with your consent) to deliver relevant ads on third-party sites and measure campaign performance.

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and at rest, access controls, network segmentation, regular security audits, and employee training.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

  • Account & order records — for the duration of the account plus 7 years for tax and accounting purposes.
  • Marketing preferences — until you unsubscribe or withdraw consent.
  • Website logs — typically 30–90 days, longer if needed for security investigations.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — request that we delete your personal information, subject to legal exceptions.
  • Portability — receive your information in a portable format.
  • Objection / Restriction — object to or restrict certain processing activities.
  • Withdraw consent — withdraw consent for processing based on consent (e.g., marketing emails).
  • Complaint — lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at privacy@serversnext.com. We will respond within the timeframes required by applicable law (typically 30 days).

International Transfers

ServersNext is headquartered in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We use appropriate safeguards (such as Standard Contractual Clauses) when transferring information across borders to ensure your information remains protected.

Children's Privacy

Our website and services are not directed at children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will post the updated policy on this page, update the "Last updated" date, and (where appropriate) notify you by email or through a notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy team:

ServersNext Inc.
Attn: Privacy Officer
1248 Technology Park Drive, Suite 200
Austin, TX 78758, United States

Email: privacy@serversnext.com
Phone: +1 (800) 555-0123