These terms govern your use of the ServersNext website and the products and services we offer. Please read them carefully before placing an order.
By accessing or using the serversnext.com website ("Site"), placing an order, or otherwise engaging with ServersNext Inc. ("ServersNext," "we," "us," or "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use the Site or our services.
These Terms apply to all visitors, customers, and others who access or use the Site.
We supply enterprise-grade IT hardware, including new (OEM), refurbished, and end-of-life parts from major manufacturers. Product conditions are clearly indicated and include:
Prices listed on the Site or in quotations are subject to change without notice. All prices are in U.S. dollars unless otherwise specified and do not include applicable taxes, duties, shipping, or handling fees, which will be added at checkout or quoted separately. While we make every effort to ensure pricing accuracy, errors may occur. We reserve the right to cancel any order placed for a Product listed at an incorrect price.
All orders are subject to acceptance by ServersNext. We may decline or cancel any order in our sole discretion, including (but not limited to) cases involving suspected fraud, pricing errors, stock shortages, or violations of export-control regulations.
Quotations issued by ServersNext are valid for the period stated on the quote (typically 14 days). After expiration, pricing and availability are subject to reconfirmation. A purchase order or written acceptance of a quotation constitutes a binding order, subject to these Terms.
Once an order has been processed for shipment, it cannot be cancelled. Order changes (quantity, address, etc.) requested before dispatch will be accommodated where reasonably possible.
We accept the following payment methods: major credit cards, ACH/wire transfer, and approved Net-30 commercial accounts. Net-30 terms are available only to approved business customers following a credit application process.
Payment is due in accordance with the terms stated on the invoice. Late payments may incur interest charges at the lesser of 1.5% per month or the maximum rate permitted by law. We reserve the right to suspend service or future orders for accounts with overdue balances.
All applicable sales, use, and similar taxes are the responsibility of the Customer unless a valid tax exemption certificate is provided.
Shipping and delivery dates provided are estimates only and not guaranteed. Risk of loss passes to the Customer upon delivery to the carrier (FOB Shipping Point) unless otherwise agreed in writing.
We ship via major carriers including FedEx, UPS, and DHL. International shipments are subject to applicable customs duties, taxes, and import regulations, which are the responsibility of the Customer. Delivery delays caused by customs clearance or other circumstances beyond our control are not the responsibility of ServersNext.
Claims for shipping damage or lost shipments must be reported within 5 business days of delivery (or expected delivery in the case of loss).
Unless otherwise specified, all Products sold by ServersNext come with our standard 12-month replacement warranty from the date of shipment. Extended warranty terms may be available for an additional fee at the time of purchase.
Our warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage resulting from:
This warranty is the exclusive remedy and replaces all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.
Return requests must be submitted within 30 days of the original invoice date and require a Return Merchandise Authorization (RMA) number issued by ServersNext. To request an RMA, contact our support team with your order number and reason for return.
Returned Products must be:
A restocking fee of up to 15% may apply to non-defective returns. Refunds are processed to the original payment method within 10 business days after the returned Product is received and inspected. Shipping costs (both original and return) are non-refundable except in cases of our error or defective Products.
To the maximum extent permitted by law, ServersNext shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, data, business interruption, or goodwill — arising from or related to your use of our Site, Products, or services, even if we have been advised of the possibility of such damages.
In no event shall our total aggregate liability to you, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for the specific Product giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
All content on the Site — including text, graphics, logos, images, software, and the ServersNext name and logo — is the property of ServersNext or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content on the Site without our prior written permission. Third-party trademarks (such as OEM brand names) are the property of their respective owners and are used here only to identify compatible Products.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law provisions.
Any dispute arising out of or relating to these Terms or your use of our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, the parties agree to submit the dispute to binding arbitration administered in Austin, Texas, in accordance with the rules of the American Arbitration Association. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
We may revise these Terms from time to time. The most current version will always be posted on the Site with the "Last updated" date. By continuing to use the Site or our services after changes take effect, you agree to be bound by the revised Terms. Material changes will be communicated where appropriate by email or a notice on the Site.
If you have questions about these Terms & Conditions, please contact us:
ServersNext Inc.
1248 Technology Park Drive, Suite 200
Austin, TX 78758, United States
Email: legal@serversnext.com
Phone: +1 (800) 555-0123